Acrobats and Aardvarks

"Customers with complaints or problems are the greatest opportunity for any business: help out a customer who cares enough to call you (rather than abandon you without a word), and you’ve probably just created a customer for life, and an evangelist for your company.

"Marketing has long believed this, and gradually the concept is being absorbed by the technologists who create software systems. The most interesting part of CRM today lies in the area of Customer Service and Support, CS&S. This is where the acquisition cost of the customer is either preserved or thrown away."

No, Mom, when I'm home for Christmas I will not update all your anti-virus software and update all the Microsoft patches you've been ignoring all year. I'm a programmer, not a computer repairman. Please stop telling Nanny that's what I do. Instead, this year I'm going to teach you how to fish.

Or rather, Simple Technology will.

For an easy primer on all the viruses, keyloggers and spyware that is clogging up your computer, please read "Keep your hands inside the ride at all times."

Now that you have wireless, I won't dare connect to your network till I know it's safe.

And here's how do more with your network: "Beyond the 'blinking 12:00:' home network solutions"

If you'll read these two articles I promise not to bring home eight bags of laundry this year.